If you have lost important documents or valuables, or your car/valuables have been stolen, you must notify the police in person, who will try to recover it within 48 hours, failing which they will issue you a formal report, so that you can apply for a replacement document or forward to your insurance company for a claim on your valuables.

Personal belongings include National Identity Certificate, Identity Card, Health Card, large items of cash, non-UAE Identity Card, and important documents for UAE and non-UAE companies should be reported to the police immediately.

Dubai.ae tip: If you are a visitor and you have lost something, just go to the nearest police station. Depending on the item, they will either re-direct you to the police headquarters or investigate directly from their police station. It is important that you notify the police, so that the details of your documents can be entered into official databases to prevent misuse and further loss, if any.

Reporting a lost passport

Documents required

Two recent passport size photographs
A copy of the lost passport (if any)
In case the lost passport belongs to a minor, sponsor (father or mother) should be present
A printed, stamped letter from the company and copies of the company’s Trade License and the Establishment Card (only for expatriates on company’s sponsorship)
A letter from the sponsor showing his/her signature and a copy of the sponsor’s passport (only for expatriates on an individual’s sponsorship)

Procedure

1. Expatriates must go to the police station closest to your residence, fill out a special form and submit the above listed documents. Return the next working day to collect the police report.
2. Take the police report and go to the General Directorate of Residency and Foreigners Affairs - Dubai (DNRD) to check if your passport has been found and deposited there. If not found, have the police report stamped and signed by DNRD.
3. Next, go to the Public Prosecution Department to check if your passport has been found and deposited there.  If not found, have the police report stamped and signed.
4. Take the stamped police report and go to the General Department of Investigation. Submit the police report and the sponsor’s letter, along with AED 20 as fees. A report is issued within two days recommending for issue of a new passport from your embassy or consulate.

Note: For UAE citizens, go directly to the General Department of Investigation to complete all procedures.

Reporting a lost labour card

Documents required

Two recent passport size photographs
A copy of the lost passport (if any)
In case the lost passport belongs to a minor, sponsor (father or mother) should be present
A printed, stamped letter from the company and copies of the company’s Trade License and the Establishment Card (only for expatriates on company’s sponsorship)
A letter from the sponsor showing his/her signature and a copy of the sponsor’s passport (only for expatriates on an individual’s sponsorship)

Procedure

Go to the nearest police station, along with all above documents and pay AED 20 as fees. 
After investigation and if your labour card cannot be found, you will be issued a loss report, which you can use to apply for a new labour card.

Reporting lost documents, cheques, cash by companies or firms in UAE

 Documents required

A printed letter in Arabic bearing the authorized stamp of the company or firm.
A photocopy of the Establishment Card.
A photocopy of the Trade License.
For lost cheques, try and include cheque details in your report including: cheque number, issuing party, beneficiary party, cheque amount, date of issuance and due date.

Reporting lost documents, driving license, registration card, license plate, personal IDs or personal cheques by individuals

Documents required

A letter from the party concerned.
A photocopy of his/her passport.
For lost cheques, try and include cheque details in your report including: cheque number, issuing party, beneficiary party, cheque amount, date of issuance and due date. Include a letter from cheque issuer, photocopy of cheque issuer’s passport

Procedure

Write a loss report addressed to the Department of Investigation and submit with all documents, along with AED 20 as fees.  
The report will be investigated internally and you will be given a serial number.
The Department of Investigation will issue a report to the beneficiary party or its authorized proxy within two days.

Reporting the loss or theft of your car

Documents required

A photocopy of the car registration card, passport, sale deed (if any) and a letter of complaint with all details of the car's loss.

Procedure

1. Complaints and documents will be accepted during official working hours and should be submitted to General Department Head of Administrative Affairs. Only the car owner or an authorized person can file the complaint.
2. The application will be approved by the Head of Administrative Affairs.
3. A copy of the car search report will be provided on the next day upon request, which can be submitted to your insurance company.
4. If the car is found, the owner will be notified.

Related Topics

• Report a lost item in Dubai-RTA taxi
• Dubai Police Website for updated procedure on lost items

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Disclaimer
Even as Dubai eGovernment strives to ease your life in Dubai, we cannot guarantee 100 % that the information provided on these pages is accurate and up-to-date, since all information and procedures are subject to change and revision by the concerned authorities.