Last updated: July 2010

There are two mobile service options available from both etisalat and du, and each depends on your needs/requirements: standard GSM (post-paid) and pre-paid mobile service. The biggest difference between the two operators is that du charges by the second, while etisalat charges per minute usage. Both mobile operators are governed by Telecommunications Regulatory Authority (TRA).

Because you pay in advance for pre-paid, you will always know how much you are spending. Both operators are also providing iPhone and Blackberry services on monthly payment plans for citizens and residents. From time to time, both operators also provide special discount and promotion schemes.

Visitors can also avail of temporary mobile services. For etisalat visitor services, see the Ahlan visitor package. For du visitor services see here.

To get an etisalat Mobile Phone Connection

Documents & Forms

Your passport copy with a valid residence visa stamp or a valid visit visa. Download Etisalat application form and fill up to save time (PDF form download here).  Or visit your nearest Etisalat office/business centre/authorized reseller.

Fees & Tariffs

To obtain SIM card: AED 165 (currently on promotion for AED 75 with free credit of AED 25)
Renewal fee annually: AED 50
Local calls: 30 fils per minute for first 60 seconds.

From 61st second onwards:
15 fils for every 30 seconds (7am–2pm and 4pm–12am)
12 fils for every 30 seconds (2pm-4pm and 12am-7am)

Text Messaging Charges
Local number 18 fils per message
International number 60 fils per message

International Calls
International calls are charged at IDD rates.

Incoming Calls
These are free, unless you are abroad and using International Roaming. Click here for International Roaming List.

Replace lost SIM card online
Now you can replace lost, stolen or damaged etisalat SIM cards online for any of your mobile accounts for just AED 25. Your card will be delivered to your doorstep free of charge through etisalat’s authorized delivery agent. See how to apply online for a replacement SIM card.

Block spam and promotional SMS
While TRA regulations allow authorized advertising SMS between 7 am and 9 pm everyday, you can opt-out of spam providers by sending an SMS to etisalat or du.

To unsubscribe from promotional marketing via etisalat, send an SMS with message 'b etisalat' to 1011. See details.
To unsubscribe from promotional marketing via du, send a blank SMS to 5293.  

For more information, visit Etisalat website or Du website

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Disclaimer
Even as Dubai eGovernment strives to ease your life in Dubai, we cannot guarantee 100 % that the information provided on these pages is accurate and up-to-date, since all information and procedures are subject to change and revision by the concerned authorities.