Apart from its role in providing security, Dubai Police offers a number of services to other government departments, companies and individuals. Dubai Police makes every effort to ensure that the procedures are simple and the services are easy to access. Most of these services are offered online without the need to visit the police station.
Dubai Police Al Ameen 800-4888 is a safe, confidential method of contacting Dubai Police to report crime and help maintain the security and stability of Dubai’s communities. Non-emergency 901 is to respond to customer enquiries about Dubai Police services such as criminal and traffic record certificates, obtaining burial permission, subscribing to home security surveillance and to respond to people's complaints and suggestions.
When dealing with Dubai Police, you have certain rights to ensure that you are dealing with genuine police officers and not impersonators. You have the right to ask the police officer for his/her identity card, which should have the logos of Dubai Government and Dubai Police, the personal data of the officer in both English and Arabic and a photo on the ID card resembling the officer in front of you. According to UAE Federal Law No. 250 of 87, it is illegal for anyone to impersonate a police officer and such impersonators can be fined and imprisoned for this crime.
Any police officer wanting access to your residence also needs permission from the Dubai Public Prosecutor and you are well within your rights to refuse access even if the police office has his/her ID, but does not carry permission from the Dubai Public Prosecutor.
Useful numbers for Dubai Police:999 - Dubai Police Emergency for urgent police intervention in major accidents, crime or need for ambulance800-4888 Call Al Ameen Dubai Police service to report criminal activity or if someone is harassing you 901 - Contact Dubai Police for non-emergencies like certificates, home security and complaints or suggestions800-4438 (Tourist Security Department of Dubai Police)04-2881226 (Criminal Pursuit Department of Dubai Police)04-2660929 (Wanted Persons Department of Dubai Police)800-8989 (Victim Support Programme of Dubai Police)