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Home > Life Events for Visitors > Arriving in Dubai > Reporting an incident at the airport
Reporting an incident at the airport

All terminals of Dubai International airport are equipped to deal with incidents and emergencies and ensure that all passengers have a safe, secure visit. The Dubai Police force is responsible for ensuring that all passengers and their baggage are thoroughly screened at various security checkpoints, both during arrival and departure. Airport police are also there to assist passengers with lost and found requests, reports of theft, and any airport-related problems passengers may encounter. You will see uniformed police officers throughout the airport.

If your baggage is delayed or lost at Dubai International Airport, you should first approach the baggage services desk, which can be found in the baggage reclaim area, where you will fill in a claim form. Once you submit this form, you will be given a reference number, which you will need to track the status of your case.

In case you have lost luggage, documents or any other personal belongings in Dubai Airport, you may call:
Airport operation room: +9714-2166999 (Terminal 1)
Airport operation room: +9714-2165560/61 (Terminal 2)
Lost & found office:
+9714-2162542/43 (Terminal 1)
On duty officer:
+9714-2162509 (Terminal 1)
 
If you lost an item at the airport, you have up to three months to claim it from the 'Lost & found' section. You need to either visit this section personally or send a representative with a standard authorization letter explaining the circumstances & copies of your identity; for the item to be returned to you or your representative. In case you cannot go personally or send a representative, then you can fill up the online form 'Report a lost item at Dubai Air​port'; following which Dubai Airport authorities will be in touch with you.

Lost and found property service at Dubai Airport - Dubai Airport

 

Published Date : 13/06/2017Back


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