Dubai Customs was established more than one hundred years ago. The department is responsible for facilitating free trade in Dubai and helps secure the integrity of Dubai’s borders against smuggling attempts. Collecting customs revenues and administering trade measures are other major duties of Dubai Customs, which supports fair trade practices and ensures that international conventions and agreements are strictly followed by the trade community.
By virtue of its role, Dubai Customs has grown to become “the Gateway to Dubai’s Prosperity”. It adopts a clear vision to be the leading customs administration in the world supporting legitimate trade. Dubai Customs has a mission to protect society and sustain economic development through compliance and facilitation.
Dubai Customs believes in integrating innovation and technology to keep pace with an ever-changing world. For that reason, an ambitious eTransformation strategy has been adopted aiming at delivering state-of-the-art services to customers. Not only was Dubai Customs able to get a head start on delivering electronic services, but it also had the honour of being the first government department to provide its clients with 100% smart services through smartphones.