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Home > How To Guide > Get a mobile phone connection in Dubai
Get a mobile phone connection in Dubai

 

There are two mobile service options available from both etisalat and du, and each depends on your needs/requirements: standard GSM (post-paid) and pre-paid mobile service. The biggest difference between the two operators is that du charges by the second, while etisalat charges per minute usage. Both mobile operators are governed by Telecommunications Regulatory Authority (TRA).
Because you pay in advance for pre-paid, you will always know how much you are spending. Both operators are also providing iPhone and Blackberry services on monthly payment plans for citizens and residents. From time to time, both operators also provide special discount and promotion schemes.

Visitors can also avail of temporary mobile services. For etisalat visitor services, see the Ahlan visitor package. For du visitor services see here.

 

To get an etisalat Mobile Phone Connection
Documents & Forms

 

Your passport copy with a valid residence visa stamp or a valid visit visa. Visit your nearest Etisalat office/business centre/authorized reseller.

 

Fees & Tariffs
To obtain SIM card: AED 165 (currently on promotion for AED 40 with free credit of AED 40)
Renewal fee annually: AED 50 (free for life renewal is now possible)
Local calls: 30 fils per minute for first 60 seconds.
From 61st second onwards:
15 fils for every 30 seconds (7am–2pm and 4pm–12am)
12 fils for every 30 seconds (2pm-4pm and 12am-7am)
 
Text Messaging Charges
Local number 18 fils per message
International number 60 fils per message
 
International Calls
International calls are charged at IDD rates.
 
Incoming Calls
These are free, unless you are abroad and using International Roaming. Click here for International Roaming List.
 
Replace lost SIM card online
Now you can replace lost, stolen or damaged etisalat SIM cards online for any of your mobile accounts for just AED 25. Your card will be delivered to your doorstep free of charge through etisalat’s authorized delivery agent. See how to apply online for a replacement SIM card.
 
Block spam and promotional SMS
While TRA regulations allow authorized advertising SMS between 7 am and 9 pm everyday, you can opt-out of spam providers by sending an SMS to etisalat or du.
 
To unsubscribe from promotional marketing via etisalat, send an SMS with message 'b etisalat' to 1011.
To unsubscribe from promotional marketing via du, send a blank SMS to 5293.
 
For more information, visit Etisalat website or Du website

 


Published Date : 01/01/2017
Last Modified : 18/04/2017

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